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Our Policies

It is our goal to make a difference in the lives we touch by offering the highest level of service by highly trained professionals in the most relaxing environment for our clients.
Cancellation Policies and Fees

Your services are reserved especially for you. We value your business and ask that you respect the wellness centers scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. 
Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. 
When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment. 

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In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
*Please notify us of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.

Cell Phones

We kindly ask that you turn your cell phones and pagers to vibrate upon arrival and to remember to speak in your very soft “spa” voice once you enter the center. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other guests. Cell phone use may affect the length of your spa services.

Prices and Services

Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. 

Gift Certificate Policy

Gift Certificates are available in any amount and may be purchased online on our site, at the center, by phone at 408-477-2267 . Out of town? Too busy? No problem. We will mail your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.

Series of Treatments

Please note that there are two types of packages that may be purchased.
Practitioners Package: A package purchased with a specific therapist, and can only be used with services with your prefered healing arts practitioner
Innate Package: This package is purchased through Innate Sense and can be used with all healing arts practitioners
We are unable to process any returns or reimburse any payment transaction on any package series that are purchased. We will, however, exchange them for other products or credit of equal value.


Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash, check or credit card. 

Check in

We ask that you please arrive 5-10 minutes prior to your appointment time. Please note the front door may be locked if we are still in a session with a client if you come sooner than 15 min before your session. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. 

Personal Belongings

Please leave all jewelry and valuable items at home. Innate Sense is not responsible for lost or misplaced items

Spa Promotions

Spa specials cannot be used in combination with any other offer, promotions or third part gift certificates. 

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